When it comes to managing claims, understanding the process can be quite daunting, especially if you're new to the game. But don't worry! We've got you covered. This guide will take you through the ins and outs of the Claims Process.

Claims: The What and the Types

The primary role of the claims team is to handle various types of claims, including Tort Claims, Auto Claims, and Property Claims.

The Tort Claim Process

Tort Claims are claims submitted by individuals against the municipality. The completed form must be returned back to the MUNICIPALITY, NOT OMAG. Required items in the form include the date of loss, the date the city received the tort claim, a description of the incident, and if a vehicle is mentioned in the incident, a VIN number must be supplied. It's crucial to note the notice date, which is the date the municipality received the claim as it is very important to the claim timeline.

DO NOT hold on to Tort Claims. Send OMAG the completed tort claim with notice date as soon as you receive it so we can maintain a proper timeline. We can always get any supporting documentation late.

The Do's and Don'ts of Liability Claims

When handling liability claims, there are some best practices to follow: Take plenty of pictures/videos
Track complaint logs and response times Obtain employee statements
Send in the tort claim as soon as you get it

Conversely, it's important not to admit liability or give any indication that the claim will be paid!

The Auto Claim Process

For the municipality to submit a claim for an auto/mobile equipment loss, required items include the date of loss, the last 4 digits of the VIN or serial number, and a description of the incident. A form is provided to report damage to city or town vehicles only, and all other General Liability or Auto claims should be reported on the Tort Claim Form.

The Property Claim Process

For the municipality to submit a claim for a property loss, the required items are the date of loss, the address and named location with damages, and a description of the incident. A form is provided to report the details of the loss and damage.

Common Questions and Contact Information

If you have any questions or concerns, you can always contact us at 405-657-1400 or claims@omag.org. You can also visit our website at www.omag.org or drop by our office at 3650 S. Boulevard, Edmond, Oklahoma 73013. We're here to assist you!