Risk Management Bulletins

Caring for Oklahoma Municipal Cemeteries (Part III)

Caring for Oklahoma Municipal Cemeteries (Part III)

As a service to our members, OMAG’s Risk Management Services department has developed a series of articles addressing various challenges and issues municipal cemetery caretakers might face.  Although tort claims generated from cemeteries aren’t at the top of the frequency or severity list, these types of claims don’t bode well for our public image and are most certainly preventable. 

In this last article of the series, municipalities are encouraged to adopt written policies, procedures, and ordinances which govern the municipal cemetery.

Successfully managing a municipal cemetery requires empathy and good customer service skills.  Organizing records, receiving payments and issuing deeds are all tasks which require excellent attention to detail. Each of our regular customers is special, but a well-organized cemetery operation will prove to that service consumer how much we truly care.  We want to ensure we project that type of caring image.

A quality operation consists of written guidelines which direct us in each action, function, and process involving the cemetery.  OMAG has identified the following typical categories which should be addressed in written guidelines.

  1. Definitions
  2. General Rules
  3. Management/Administration
  4. Municipal Responsibilities
  5. Plots and Gravesites
  6. Interments and Disinterments
  7. Funeral Services
  8. Monuments and Markers
  9. Arrangements, memorials and vegetation
  10. Cleaning
  11. Special Activities - Examples of special activities include:
    1. Holiday/memorial services
    2. Unveiling ceremonies
    3. Educational and cultural awareness programs
    4. Tourism
  12. Schedule of rates, costs and service fees
  13. Visitor Conduct and etiquette
  14. Vehicles and Traffic Regulations
  15. Identify cemetery staff and responsibilities

It is always a good idea to confer with other municipalities that operate cemeteries.  Many times we find that much of the work has already been performed by a colleague and they are happy to share.  OMAG has gathered example documents from Oklahoma and other states that you may find helpful. 

Contact OMAG for Oklahoma-specific examples of rules, regulations, policies, procedures and ordinances as well as examples of cemetery handbooks and guides from other states.

Look for future publications and training opportunities which will assist you in maintaining and managing your municipal cemetery.

Print Friendly and PDF

Put an End to Backing Accidents

According to the National Safety Council, one out of four vehicle accidents can be blamed on poor backing techniques.  Backing accidents cause 500 deaths and 15,000 injuries per year in the United States.  The use of safe vehicle backing techniques by municipal personnel can help reduced accidents while on the job.

  • Blind Spots:  Know where they are.  In a medium-sized truck, blind spots can extend up to 16 ft in front and 160 ft behind a vehicle. Drivers need to remember that mirrors can never give the whole picture while backing. In the photo below, the blind spot to the rear of the fire truck is 247 ft.

In this photo, the blind spot to the rear of the fire truck is 247 ft.
  • Think in advance: Don’t back your vehicle unless you must.  Plan before you park.  If possible park along a curb, in an alley, at the gas pump or pull through a park spot.

  • Back Slowly:  Back your vehicle at less than 1 mph.  If you do strike an object, driving slowly will limit damages.

  • Park Defensively:  Don’t park near high traffic areas, for example at the entries of businesses; these areas are where you are most likely to be involved in an accident.

  • First-Pull-Forward:  Back into your parking spot upon arrival.  If you have parked forward in a parking space, at the time of departure by the time you shut the door and click your seat belt a car or group of people could now be in your backing path.

  • Use Correct Backing Path:  Only back up if you must.  If you do back up, use the correct backing path: (listed from least hazardous to most hazardous) straight backing, backing using the driver's mirror (swinging to the left), backing using the passenger mirror (swinging to the right).

  • When backing, be cautious of front end swing:  When driving forward the rear wheels follow the steering axle; when backing, the front of the vehicle will swing wider than the rear axle.  This swinging could result in the vehicle striking vehicles or other objects.

In the photos above, if the sanitation truck driver were to back up and swing right, the truck would strike the silver Camaro sitting next to it.  You can see in the third photo that the car is not visible to the driver in the side-view mirror.

  • Use backing aides:  At a minimum most vehicles have a rear-view mirror and side mirrors.  Some vehicles have additional mirrors, backing sensors and/or backing cameras.  Don’t focus on just mirrors or a backing camera, use all of the tools at your disposal to back safely. 

  • Do a walk around:  Walking around a vehicle gives a driver a firsthand view of the backing area and any limitations.  They can check for children, soft or muddy areas, potholes and other dangers.  In addition, they can also check for obstructions, low-hanging trees and wires, and other potential clearance-related hazards.

  • Every backing situation is new and different:  Sometimes a driver visits the same location several times a day and should be watchful each visit for changes and any new obstacles.

  • Use a spotter:  Drivers should use another person to help them when backing.  The driver and spotter should use hand signals instead of verbal ones.  Before using a spotter, agree on the hand signals to be used prior to backing.  If you get a signal you don’t understand, stop and don’t continue until you understand the information the spotter is giving you.  In addition, don’t have spotters walking backward while giving signals and don't place them in a caught-in-between hazardous situation (i.e. a backing sanitation truck and dumpster, or backing truck and a wall).

Long-Term Solutions to Safe Backing

  • Implementing backing policies/procedures can help reduce accidents and injuries. These are some considerations for backing policies:

    • Limit backing to a specified distance: Do not back more than 200 ft. If you must back further, pull forward to get in a better position to shorten your backing path.

    • First-Movement-Forward: Require all vehicles to back into parking spots upon arrival.

    • Require spotters for vehicles with poor driver visibility, such as sanitation, fire and dump trucks.

    • Shorten backing path and improve visibility in areas of constant backing, such as at sanitation transfer stations.

  • Installation of backing sensors and rear-vision camera systems in vehicles assists in limiting rear blind spots. Investing in rear-view camera systems for vehicles can put drivers in better visual control of the rear of a vehicle.

  • No amount of forward-driving experience can help a driver with backing a truck or other vehicle. All drivers need to practice safe backing techniques and limit backing to only when absolutely necessary.

  • Creation and support of a municipal-wide training program: The program should include a driver’s course to teach and review backing techniques, and also cover equipment usage, hand signals, dangers to avoid, and other risk-lowering topics.

*Special thanks to Albert Pierce (Solid Waste Director, City of Durant) & Stephen Coy (Fire Chief, City of Warr Acres) for their contributions to this article.

For additional information on driver training or other value-added services from OMAG contact William Sheppard or Billy Carter at (800) 234-9461. 

Print Friendly and PDF

Disaster Response

Disaster Response

Public Works has many different hazards workers need to be aware of and the municipality must have safety procedures to ensure workers are protected. One issue to consider is Disaster Response. Print the brochure below to share with your employees who may need to know this information.

Print Friendly and PDF

Caring For Oklahoma Municipal Cemeteries (Part II)

As a service to our members, OMAG’s Risk Management Services Department has developed a series of articles addressing various challenges and issues municipal cemetery caretakers might face.  Although tort claims generated from cemeteries aren’t at the top of the frequency or severity list, these types of claims don’t bode well for our public image and are most certainly preventable.

Maintenance work in a cemetery is unlike other landscaping jobs.  Issues like equipment safety and proper use of tools are important. But equally important is the ability to see your work as visitors to your facility would see it.  This approach requires excellent attention to detail. When family or friends visit, all they will see is the condition of their loved one’s grave. You want to make sure that what they see is a clean well-maintained site.

Municipalities should identify and adhere to “best practices” when it comes to cemetery lawn maintenance.  These best practices, when observed, are likely to cause the least damage to both the cemetery landscape and, in particular, the stone markers.  These recommendations, however, are not intended to represent a “one-size-fits-all” approach to landscape maintenance.  Every cemetery is different – the topography is different, the composition of the lawn is different, its public use is different, even the funding available for maintenance is different.  Any “best practices” provide guidance that must be customized to each cemetery’s specific and particular needs.

"When family or friends visit, all they will see is the condition of their loved one's grave. To ensure what they see is a clean well-maintained site, municipalities should adhere to "best practices" when it comes to cemetery lawn maintenance."

The single most damaging lawn maintenance activity (to stones) is mowing.  In addition, mowing is frequently the single largest cemetery expenditure.  It is critical that lawn mowing is done in a manner the protects the monuments, as well as the lawn.  The most serious issue is the routine removal of grass in the immediate vicinity of gravestones and tombs.  The best practice is to mow to within 12-inches of markers and finish the work using hand shears.  This approach, however, is almost universally cost prohibitive.  Another approach is the removal of grass around the bases of stones.  The solution is usually discouraged since it creates an unnatural and unattractive landscape and its long-term maintenance creates additional costs and threats to the stone (especially since there will be an inclination to use weed killer as a simple solution).

Gravestone damaged by improper mowing techniques. The single most damaging lawn maintenance activity (to stones) is mowing.

Gravestone damaged by improper mowing techniques. The single most damaging lawn maintenance activity (to stones) is mowing.

The best workable solution is to use no power mower within 12-inches of the markers.  Weed whips (rotating nylon filament trimmers) may then be used – with extreme care – to finish the job up to the stone.  For these procedures to cause minimal damage, four precautions are absolutely critical:

  1. The maintenance crew must be carefully trained and closely supervised.  They must understand the historic markers are very fragile and that the activities used on residential or commercial grounds are unacceptable for historic cemeteries.

  2. Only walk behind mowers should be used – riding mowers offer too little control and operators are too inclined to take chances in an effort to speed the mowing up and get on to another job.

  3. All mowers – even when used no closer than 23 inches – must have bumper guards installed to offer additional protection.  This can be achieved by using cable ties to attach closed cell foam, such as that used for the insulation of pipes, to the sides, front, and rear of all mowers.

  4. The nylon string in the trimmers must be the lightest gauge possible – no heavier than 0.09 inch.
     

Gravestone damaged by improper trimming techniques. Weed whips may be used - with extreme care - with the lightest possible nylon string.

Gravestone damaged by improper trimming techniques. Weed whips may be used - with extreme care - with the lightest possible nylon string.

Perhaps the best protection from mower damage, however, is the active involvement of the superintendent in the oversight of the landscape maintenance operations – inspections should be made during and after mowing operations.

Look for future articles, publications, and training events that will assist you in maintaining and managing your municipal cemetery.
 

Print Friendly and PDF

Does Your Municipality Have a Fog Problem? - What IS FOG?

Does Your Municipality Have a Fog Problem? - What IS FOG?

FOG is a widely-used acronym for “fats, oil and grease”, the substance that most commercial kitchens produce as a byproduct of cooking and food preparation. Fats, oil and grease typically make their way into the wastewater when dishes are being washed or kitchen equipment is being cleaned.

Grease that accumulates in pipes and plumbing fixtures, in sewer lines and in sewage treatment plants creates numerous, expensive problems. As a result, most wastewater systems in North America and in many countries around the world require fats, oil and grease to be removed from wastewater before that effluent enters the sewer system.

Print Friendly and PDF

Excavation

Public Works has many different hazards workers need to be aware of and the municipality must have procedures to insure workers are protected.  One issue to consider is Excavation.  Print the brochure below to share with your employees who may need to know about this hazard.

Print Friendly and PDF

"Root Cause" Accident Investigation - Not a Band-Aid, but a Solution

"Root Cause" Accident Investigation - Not a Band-Aid, but a Solution

In route to repair a water main leak, a newly hired backhoe operator drifts to the edge of the road and slams into the back of a car, injuring a mother waiting for her kids to get out of school. 

The young operator is near tears, the supervisor overflows with accusations, another worker slams their hand in a door. Everything is confusion.

Eventually, when the mess is sorted out, the safety coordinator will investigate the accident. He learns the steering and brakes on the backhoe were bad. Someone will get blamed, and the equipment issues will be repaired.  The safety coordinator, overwhelmed by the demands on his time, will go off to fight the next fire. 

This is not an extreme case.  Accidents are handled like this every day. At best, this type of approach deals with symptoms and not the actual or root cause.  In a few days, another piece of equipment, perhaps a manifold at the water plant, will fail.  Someone else will be injured or maybe killed.  The plant will shut down for a while and the damage will be repaired, but the risks will remain.

To identify and control risk, an accident investigation must get to root causes. Why was a new employee operating the backhoe?  How much training had they received?  Why wasn’t the faulty equipment taken out of service immediately?  Why wasn’t it clearly tagged out of service? Reported? Was the equipment regularly inspected?  Is there a preventative maintenance program? What must be changed in maintenance, training or safety to keep this from happening again?

Accident investigation should be a critical part of overall safety program strategy. Done correctly, it can enhance safety and reduce costs.  All accident investigations should be conducted in a professional manner and should always focus on causes: the why's. Using the 5 “Why’s” of a typical Root Cause Analysis allows the employer to discover the underlying or systemic, rather than the generalized or immediate, causes of an accident.  Correcting only immediate cause may eliminate a symptom of the problem, but not the problem itself. The more incidents that are reported, the more problems can be investigated and resolved. The more problems solved, the safer and more cost effective the operation will be.

The fact is that the only difference between a near miss and a catastrophe may be chance. That's why every potential problem should be resolved. 

For more information on conducting accident investigations, and developing a Root Cause Analysis please view “Incident [Accident] Investigations: A Guide for Employers” https://www.osha.gov/dte/IncInvGuide4Empl_Dec2015.pdf

Accidents and injuries are not a cost of doing business; all are preventable!

Print Friendly and PDF

Keep Older Workers Safe! Tips For an Aging Workforce

Keep Older Workers Safe!  Tips For an Aging Workforce

By 2020, one in four American workers will be over 55, according the U.S. Bureau of Labor Statistics (BLS). To raise awareness of the health and safety issues affecting older workers, the National Institute for Occupational Safety and Health (NIOSH) developed a web page with information to help employers match the needs of an aging workforce (https://www.cdc.gov/niosh/topics/productiveaging/).

According to NIOSH, older workers tend to experience fewer workplace injuries than their younger colleagues, perhaps due to their experience and their lowered likelihood to take risks.  However, when older workers are injured the health care costs are higher and the recuperation period is longer. In addition, statistically there has been a dramatic jump in fatalities around age 60.

The following are some of NIOSH’s tips for keeping older workers safe:
    Match Tasks to Abilities: Everyone benefits when workers are able to perform their jobs well.  If older workers have physical limitations, assign them to tasks that do not require them to strain beyond their ability. Consider using self-paced work and splitting physically strenuous work up with self-directed rest breaks.
    Manage Hazards: When assessing hazards in the workplace, make sure to consider whether conditions that might not be hazardous for younger employees could pose a problem for older workers.  For example, a noisy work environment might not bother a 25-year-old (though you should still assess noise levels and provide hearing protection if necessary), but an older worker in the same environment might have difficulty hearing coworkers to communicate about important safety issues.
    Consider Ergonomics: Provide and design work environments that address ergonomic concerns. Examples include better illumination, screens and surfaces with a minimum amount of glare and ergonomic sit/stand workstations.  In addition, the use of ergonomically designed tools for high frequency task should also be taken into account.
    Invest in Training: It should be a priority to build work skills at all age levels. Older and younger workers can learn from each other, with older works serving as mentors and sharing their experience, and younger workers helping older workers adapt to new technologies.
    Manage Return to Work Process: Statistics and anecdotal evidence have shown that employees   recover more quickly from injury and illness when they’re at work.  Proactively managing reasonable accommodations and the return-to-work process, is a win-win situation.
    Train Supervisors: Train specifically on the issues associated with an aging workforce and the best way to address them.

Print Friendly and PDF

Hearing Protection - "What Did You Say?"

Hearing Protection - "What Did You Say?"

“Blindness separates us from things but deafness separates us from people.” – Helen Keller

Human beings are social creatures: we drive in packs on the highway, we constantly use social media and we enjoy family and friend get-togethers.  A major part of our ability to socialize involves our ability to hear and communicate.  We all have someone in our family, or know of someone, that has difficulty hearing or diagnosed hearing loss.  We start a conversation with them but soon tire of repeating ourselves and eventually we avoid speaking to them altogether.

Approximately 15% of Americans between the ages of 20 and 69, or 26 million Americans, have hearing loss that may have been caused by exposure to noise at work or in leisure activities. The best prevention approaches for high noise levels are: remove the noise, remove the worker and then protect the worker by using Hearing Protection Devices (HPD). HPD are a type of Personal Protective Equipment (PPE) worn to reduce (not eliminate) the level of sound entering the ear. PPE is the last line of prevention for a hazard; however, for most situations, HPD are the main defense against Noise Induced Hearing Loss (NIHL).

When should you wear HPD:
    If the noise is measured at 85dB and above
    If you must raise your voice for a person 2-3 feet away to hear you
    If, after leaving the noise area, sounds are “dull, flat or muffled”
    If your ears “ring” after exposure to noise

It’s a good idea to wear HPD with these types of equipment:
    Lawn Mowers and Weedeaters
    Gas Powered Demolition Saws
    Pneumatic Impact Tools

Noise Reduction Ratings (NRR) are required to be printed on all HPD, to aid the wearer in selecting the correct protection for a situation.  The NRR value provides information on the measured reduction of noise in a laboratory setting.  In real world protection, NRR values are overestimated; as such, the National Institute of Occupational Safety and Health (NIOSH) recommends derating HPDs to provide the user a more accurate NRR value in real world situations. NIOSH suggests derating ear muffs by 25%, foam plugs by 50% and molded flanged plugs by 70%.  For example, if you have a pair of foam ear plugs with a NRR=30dB, derating by 50% results in an estimated noise reduction of 15dB.  It should be noted that derating is still only a rough guide and actual protection can vary.

Noise Induced Hearing Loss can be prevented by using the correct hearing protection for your situation and wearing it properly. Failing to use HPD or using it incorrectly, even during short exposures, can have negative consequences; and once noise-induced hearing loss occurs, it cannot be cured or reversed.

The decisions we make today will affect our quality of life on down the line.  It may be easy to convince yourself that everything is okay: “I will only be using the equipment for an hour,” “My ears only ring for a little while after work,” and “It’s part of the job.”  This kind of shortcut is a bad idea in the long run.  Make the right choice and wear your hearing protection.

For more information on Noise Induced Hearing Loss or Proper Use of Hearing Protection Devices please check out OSHA.gov, use the OSHA quick-card at https://www.osha.gov/Publications/3498noise-in-construction-pocket-guide.pdf

Stay tuned to OMAG’s YouTube channel for a video on Hearing Protection soon.

Print Friendly and PDF

Caring for Oklahoma Municipal Cemeteries (Part 1)

Caring for Oklahoma Municipal Cemeteries (Part 1)

As a service to our members, OMAG’s Risk Management Services Department has developed a series of articles addressing various challenges and issues municipal cemetery caretakers might face.  Although tort claims generated from cemeteries aren’t at the top of the frequency or severity list, these types of claims don’t bode well for our public image and are most certainly preventable.

To our citizens, or customers, a cemetery serves two purposes, (1) the burial of loved ones and (2) a place where the living memorialize the dead.  Cemeteries are scattered across the landscape and are found in almost all communities. In addition, many of our cemeteries predate statehood.  Cemeteries and their symbols guide us into the past. Markers tell us not only about the individual who died, but the marker’s appearance and placement provides information about the society from which the individual departed. The symbols and text inscribed on markers contain important information for understanding the past. Consequently, cemeteries and markers are studied by art historians, folklorists, cultural geographers, archaeologists, anthropologists, genealogists, and historians. When cemeteries are ignored and allowed to deteriorate, and markers are damaged or destroyed, society loses important information about the past. Ultimately, an important part of ourselves is lost.

Maintenance and preservation of our cemeteries go hand in hand and are performed out of respect for those who are buried. Maintenance is simple, but may not be easy.  Keeping the grass mowed, trees trimmed, and good lighting not only enhances the overall look of the cemetery to the general public but also discourages vandalism.  Proper use of tools to keep cemeteries free of grass and limbs must be observed diligently in cemetery maintenance. Power mowers and weed eaters, when carelessly used, have and can still scar and break tombstones, especially old ones since they are usually made of softer stone. So, to minimize damage to old stones, grass near these stones should be pulled by hand. When power mowers and weed eaters are used guards should be in place to deflect any debris that is being thrown that may cause damage to the stones. When mowing, it is best to use a mulching mower when possible since there is not an outward discarding of debris. Any cracked or broken stone should be addressed immediately so to minimize further damage to the stone.

Lighting is also essential to maintain security in a cemetery. Lights should be checked regularly
and changed if needed. Good lighting reduces the chance of vandalism. It is cheaper to change a
bulb than repair vandalized stones. A well-lit cemetery draws the public to keep an eye on the
cemetery which deters vandalism. A regular check of the cemetery is also essential. Look for stones that have cracked, been damaged or destroyed, and address the defects as soon as possible.  Also, check fences for needed repairs and vandalism.

Day-to-day, periodic, and long-term maintenance are essential components of a long-term plan to ensure the continued preservation of any cemetery. The establishment of a continuous maintenance program is the most effective preservation activity that can be performed by a municipality. A well-kept cemetery will discourage unwanted behavior within your site. A plan that includes maintenance, landscaping, training, and funding of a permanent work force will help preserve your cemetery.  

Look for future articles, publications, and training events that will assist you in maintaining and managing your municipal cemetery.

Print Friendly and PDF