This course was developed as an introduction for the communications professional. Topics include: striving for excellence, stress management, and Open Records Act. Other information provided during the course through instruction or printed materials: prioritizing calls, communication center functions, basic functions of the dispatcher, chain of command, and the handling of various calls. The course is approved for 4 hours of continuing education credit by CLEET. There is no cost to attend the course. Please contact Kevin McCullough at firstname.lastname@example.org or (800) 234-9461 for more information.