This course was developed as an introduction for the communications professional. Topics include: striving for excellence, stress management, and Open Records Act. Other information provided during the course through instruction or printed materials: prioritizing calls, communication center functions, basic functions of the dispatcher, chain of command, and the handling of various calls. The course is approved for 4 hours of continuing education credit by CLEET. There is no cost to attend the course. It will be held October 27, 2016, at the Heart of Oklahoma Expo Center, Room 7 (2nd floor), and will last from 8:00 a.m. to 12:00 p.m. Please contact Kevin McCullough at email@example.com or (800) 234-9461 for more information.